How it works
Submitting a service enquiry is free and creates no obligation. Nothing is shared unless you give the permission requested on the form, and you can withdraw it before further sharing. We only start looking for providers after a genuine, in-scope enquiry has been read. The homepage contact form is for general messages and permission to reply by phone; it does not start this process.
01 · Describe
Use the form on the relevant service page, which explains who can enquire and what the service covers. Give only the details it asks for, including a general location where needed. We may ask for an exact address later if it is needed to handle your enquiry; you do not need to include it in your initial notes or photographs.
02 · Review
We aim to review your enquiry and contact you within 1–2 working days. We check that the enquiry is genuine, within the Republic of Ireland, within that service's scope and clear enough for a provider, and that you are entitled to make the request.
03 · Connect
With your explicit agreement, we may share your enquiry with up to three potentially suitable independent providers for that service. If your enquiry is shared, a provider may contact you directly. A reply or quote is not guaranteed.
We do not hold a list of providers waiting for work, and we do not pass your details to whoever pays the most. When an enquiry is in scope, a person goes looking for providers who may offer the service you need in your area, then checks whether they are open to considering your enquiry. The initial fit check uses a non-identifying summary. Your identity or organisation name, contact details, exact address, Eircode, enquiry reference and attachments are withheld. Personal details follow only after the provider has been checked and your recorded permission covers sharing.
A provider may contact you directly using the details you gave us. They set out their own availability, scope, price and terms. You choose whether to reply, arrange a visit or go ahead.
We do not recommend one provider over another, we do not guarantee their promises, and we are not part of any contract you later sign.
Sometimes we will not find a suitable provider. If that happens, we will tell you within 2–3 weeks after we confirm that your enquiry is in scope rather than leave you waiting.
We accept no more than 10 enquiries awaiting human attention across all services, so that each one is read properly. If that limit is reached, we switch new submissions off until the queue is reduced. You will know because the form tells you that messages cannot be sent at the moment, either on the page or when you press send, and nothing is stored while it is off. An individual service may also be paused; its page stays up and says it is not taking new enquiries.
Ask us through the contact form on the homepage, or by emailing Human@ConnectAndQuote.com, to stop handling your enquiry or make a complaint. There is no automatic reply: a person reads these messages and acknowledges them as soon as they have been read, normally within one working day. Withdrawal cannot undo sharing that has already taken place lawfully, but it stops any further sharing by us.
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