What we do before contacting anyone
We do not hold a list of contractors waiting for work, and we do not pass your details to whoever pays the most. When an enquiry is in scope, a person goes looking for contractors who plausibly cover your area and take on your kind of project, then asks whether they want it — usually without naming you first.
What happens after sharing
A contractor may contact you directly using the details you gave us. They set out their own availability, scope, price and terms. You choose whether to reply, arrange a visit or go ahead.
We do not recommend one contractor over another, we do not stand behind their promises, and we are not part of any contract you later sign.
If we cannot find anyone
Sometimes we will not find a suitable contractor. If that happens, we will tell you within 2–3 weeks after we confirm that your enquiry is in scope rather than leave you waiting.
Capacity
We accept no more than 10 enquiries awaiting human attention across all services. If that limit is reached, new submissions are paused until the queue is reduced. An individual service may also be paused; its page stays up and says so.
What this service never does
- Give you a price, an estimate or a quote of our own.
- Tell you whether your project is feasible, or whether you need planning permission.
- Promise that a contractor will reply, or reply within any particular time.
- Describe contractors as vetted, approved or accredited by us.
- Share anything with anyone without the permission you gave on the form.
Changing your mind or complaining
Ask us through the contact page to stop handling your enquiry or make a complaint. We acknowledge these messages as soon as they are received, at any time. Withdrawal cannot undo sharing that has already taken place lawfully, but it stops any further sharing by us.
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