Privacy and cookies.

Who is responsible for your information

For information about the operator of ConnectAndQuote.com, including the controller's legal name, trading address and registration details, email Human@ConnectAndQuote.com. You can also contact us through the contact form on the homepage.

What we collect, and why

When you send a service enquiry, we collect your name, phone number, the location details and answers that service's form asks for, any notes and — where the form offers it — up to five optional photographs. Each service asks its own questions. If you message us through the homepage instead, we collect your message, name and phone number so we can reply by phone. That form does not ask for permission to share your message with providers.

If you introduce a business through the provider introduction page, we collect the business name, a business email address, your name, your phone number and your message.

We also record the page used to submit, the time, a random submission reference, consent records, attachment type and size, and technical and abuse-prevention information needed to run and protect the site. If you allow optional advertising measurement, we may also record the advertising or campaign reference that brought you here.

A person reviews accepted service enquiries. We use the information to reply to you, decide whether an enquiry is genuine, within the scope of that service and within the Republic of Ireland, look manually for potentially suitable providers where appropriate, keep a record of the permission you gave, prevent misuse, and meet legal obligations. We do not use automated matching, ranking or decisions about your enquiry.

Where location is needed, the service form asks for a county, area or Eircode rather than an exact address. We may ask for an exact address later if it is needed to handle your enquiry; you do not need to include it in your initial notes or photographs.

Lawful basis

Data-protection law asks us to say which legal ground we rely on for each use. In plain terms:

• Reviewing your enquiry, contacting you about it and, if appropriate, sharing it with up to three providers: your consent, which the form asks for and which you can withdraw at any time.
• Replying to a message or a business introduction: your consent, which that form asks for.
• Optional advertising measurement: your consent, given or refused in the cookie banner.
• Keeping a record of the permission you gave, and handling a complaint or a privacy request: our legal obligations under data-protection law.
• Protecting the site from spam, abuse and misuse, and keeping the technical records needed to run it: our legitimate interest in running a safe service, which we have weighed against your interests.

We do not rely on a contract with you: the service is free, and sending an enquiry does not commit you to anything.

Who else sees it

Every service-enquiry form asks you to agree that we may store and review your enquiry, contact you about it, and, if appropriate, share it with up to three potentially suitable independent providers for that kind of service so they can contact you. This permission is required to submit a service enquiry, but sharing may never happen. We never share with more than three providers or without the permission requested on the form.

We do not sell your details, publish them, or circulate them to an open list of businesses.

Technical providers process information on our behalf — Vercel, which hosts the site and stores any photographs, MongoDB Atlas, which stores your enquiry, and Resend, which delivers our internal email alerts. Those alerts go to our own staff mailbox and contain the enquiry reference, the service, source page, received time, a staff-authenticated admin link and the details you submitted, including your name, phone number and any notes; they do not contain your photographs. The contents of your enquiry and your photographs are never sent to Google Ads.

International transfers

Vercel, MongoDB Atlas and Resend may process information outside the European Economic Area. For details of where your information is processed and the transfer safeguards that apply, email Human@ConnectAndQuote.com.

How long we keep it

We keep your enquiry information and photographs until two weeks after the enquiry is resolved, then delete them. To ask when your enquiry counts as resolved and when the two-week deletion period starts, email Human@ConnectAndQuote.com.

After deletion we may keep a limited record for longer where it is needed to show what permission you gave, to handle a complaint, to meet a legal obligation or to protect the service from misuse. That record is limited to the submission reference, the service, the date, the consent version and time, and the correspondence about the complaint or request; it does not include your notes or photographs. To ask how long this limited record is kept, email Human@ConnectAndQuote.com.

Your rights

Subject to the limits in law, you can ask us to give you a copy of your information, correct it, delete it, restrict what we do with it, transfer it, or object to a particular use. You can withdraw your permission at any time, which stops any further sharing by us — though it cannot undo sharing that has already lawfully happened.

You can also complain to the Data Protection Commission.

Cookies and optional advertising measurement

The Google advertising tag stays blocked until you choose to allow optional cookies. The choice is offered in a banner on your first visit, with an option to allow or reject; you can reopen it at any time from the “Cookie preferences” link in the footer or the “Cookie settings” button. Reject them and the tag never loads. Change your mind later and that choice is remembered.

If you do allow them, a newly accepted enquiry sends a service identifier and a random reference number so we can tell which advert led to it. It does not send your name, phone number, Eircode, notes, photographs or any of your form answers.

Where that permission exists, we may also store Google click and campaign parameters alongside your enquiry for the same purpose. None of this is required to submit the form, and refusing it does not affect how your enquiry is handled.

Photographs

Where a form accepts photographs, they are optional and stored privately — they are not published and not reachable from a public link. Please do not include people, documents, number plates or house numbers in them.

Making a request

Use the contact form on the homepage or email Human@ConnectAndQuote.com and say “privacy request”. Include enough detail for us to find your enquiry — normally the name and phone number you used. Please do not upload identity documents or other sensitive material unless we ask for something specific to verify your identity. There is no automatic reply: a person reads complaints and withdrawal requests and acknowledges them as soon as they have been read, normally within one working day. Withdrawing permission stops further sharing by us but cannot reverse information already shared lawfully; if a provider has already received your details, ask that provider directly to stop contacting you or handle your information request.

Last updated 12 September 2026.